Privacy Policy
Last updated:
At Somaa Herbals ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website somaaherbals.in or make a purchase from us. Please read this policy carefully.
1 Information We Collect
We collect the following types of information:
Personal Information
Name, email address, phone number, shipping/billing address, and payment details (processed securely by Razorpay — we never store card numbers).
Account Information
Username, password (hashed), order history, wishlist, and preferences when you create an account.
Technical Information
IP address, browser type, device type, operating system, referrer URL, pages visited, and time spent on site (via Google Analytics).
Communications
Messages you send us via contact forms, WhatsApp, or email, including any attachments.
2 How We Use Your Information
We use the collected information to:
- Process and fulfil your orders, including packaging, shipping, and delivery notifications.
- Send transactional emails: order confirmation, shipping updates, and invoices.
- Respond to your enquiries and provide customer support.
- Send promotional offers and newsletters (only if you opt in; you may unsubscribe at any time).
- Improve our website, products, and services through analytics.
- Prevent fraud and ensure the security of our platform.
- Comply with applicable laws and legal obligations.
4 Data Security
We implement industry-standard security measures to protect your personal data. All data transmissions are encrypted using SSL/TLS. Passwords are hashed using bcrypt and are never stored in plain text.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised access to your account.
5 Third Party Services
We work with trusted third-party partners to operate our business:
Razorpay
Privacy Policy →Payment processing. Your payment details are handled directly by Razorpay on their PCI-DSS compliant servers. We do not store card numbers.
Shiprocket
Privacy Policy →Order fulfilment and shipping. Your name, address, and phone number are shared with courier partners to deliver your orders.
Google Analytics
Privacy Policy →Website traffic analysis. Anonymised usage data is collected to help us understand how visitors use our site.
Google Tag Manager
Privacy Policy →Tag management for deploying analytics and marketing scripts efficiently.
Meta (Facebook) Pixel
Privacy Policy →Advertising and remarketing. Used to show you relevant ads on Facebook and Instagram.
6 Your Rights
You have the following rights regarding your personal data:
Access
Request a copy of all personal data we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Request deletion of your personal data (subject to legal requirements).
Portability
Receive your data in a structured, machine-readable format.
Opt-out
Unsubscribe from marketing emails at any time via the link in our emails.
Complaint
Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us at privacy@somaaherbals.in. We will respond within 30 days.
7 Contact Us
For privacy-related questions or to exercise your rights, contact our Privacy Officer:
Somaa Herbals
1-139,Ground Floor , Tank Road. NTR District , Nandigama , Andhra Pradesh - 521185, India
Email: support@somaaherbals.in
Phone: +91 9989886474
Somaa Herbals reserves the right to update this Privacy Policy at any time. Changes will be reflected on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.